ITIL Training Courses

ITIL Foundation Training (Version 3) is an ISEB accredited 3 day course available through Just IT. Courses are available across the UK and includes all books, manuals & practice CDs. See our course timetable for available dates.

Instructor Led Training – Delivered by experienced and always available ISEB accredited trainers.
Includes – Exam and manuals selected for best results and skills acquisition.
Duration – 3 Days: 9.30am – 5.00pm

ITIL Version 3 unites best practice with business strategy in a more holistic fashion than ever before. ITIL has now been refocused from the alignment of IT with business strategy to the management of the lifecycle of the services IT provides. There is now a key emphasis on the importance of creating business value, rather than just the execution of processes. This as achieved through:

• Service Strategy - focuses on the identification of market opportunities for which services could be developed in order to meet a requirement on the part of internal or external customers.
  
  
• Service Design - focuses on the activities that take place in order to develop the strategy into a design document which addresses all aspects of the proposed service, as well as the processes intended to support it.
  
  
• Service Transition - focuses on the implementation of the output of the service design activities and the creation of a production service or modification of an existing service.
  
  
• Service Operation - focuses on the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers.
  
  
• Continual Service Improvement - focuses on the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business.

Just IT: Benefits

Just IT: Availability

ITIL Foundation Training: Special Offer