Modern businesses need to be adaptable to continue to thrive. At Just IT we realise this and try to take on as much feedback and input about our services as possible, to ensure we are providing the best possible training and recruitment service to our candidates.

With over 1,500 candidates successfully securing IT jobs through the Network Professional Programme, it is important to consider everyone’s needs and requirements to keep our customer service level as high as possible.

Everyone enrolled on a course has regular opportunities to give feedback through our online service ‘Zoomerang’, which is emailed out to candidates weekly for feedback on the training and advice they have received.

The person at Just IT in charge of coordinating this information is Kate Willington, Business Support Manager, who has a specific focus on customer service as part of her role: “Every week I analyse the results to get feedback on the simple things; such as facilities, refreshments and general state of the building to make sure we are providing learners with the best possible service.”

The Just IT team is dedicated is committed and dedicated to maintaining high levels of client satisfaction, in past 8 years we have been helping learners secure jobs in the IT sector  there have been no major issues raised by customer feedback.

Kate added: “Every couple of months we hold customer service meetings with some of the trainers and managers Simon Perriton – (Managing Director and Founder of Just IT) and we go over what’s been going on in our areas and what we’re going to improve on. It’s an on-going thing which we’re continually trying to improve.”

James Michael Parry