Jamall Adballah

Finding the right career


 

More and more adults are looking for ways to break into the tech industry, and for Jamall it was about increasing his knowledge in IT to be able to make a career out of it. We spoke with Jamall to find out more about his experience on the Network Professional Programme and where it has taken him.

How did you come across Just IT?

I found Just IT on the internet. I was looking at IT Training courses and I found theirs. The job guarantee attracted me, and it was one of the main reasons I chose to apply.

What was your background in technology beforehand?

When I was 16, I studied an IT practitioner course in college. I then went to university to study Multimedia, Animation and the Web. I had been studying technology for the majority of my life and it seemed like the right choice to make, especially when considering where the job market is at today.

What was your first role in IT?

After I passed both of my CompTIA exams and the Windows 7, I decided to take the initiative in applying for a role. I wanted to be close to home, so I applied for a job in Upminster and I’m still there today.

What does your role consist of?

My role is a mixture of 1st and 2nd line support. I have been there now for a year and a half and I started as a Junior IT Technician. I was recently promoted to Infrastructure Level 2 and my responsibilities include fixing hardware and software issues, purchasing equipment for the business, site visits, and customer service.

What do you enjoy the most in your role?

My role is more in-house so I have the chance to get to know everyone. This helps build relationships with people which makes my job easier; I know how to treat different individuals and issues. I also support people in India, China, and Ireland.

Where do you see yourself in 5 years’ time?

I hope to gain more knowledge in IT. I have got this new role now so I would like to get better at it and eventually take on more courses which will help boost my career. I’m still keeping an open mind about the different pathways available.

What has been the biggest challenge you have had to face so far in your career?

One of the biggest challenges for me was when the site went down in one of our offices and I had to talk people through the problem and the solution without sounding too technical. It was important for me to reassure them that the issue would get fixed.

What would you recommend to someone who is considering a career in IT?

I would suggest keeping an open mind. Just IT has a job guarantee which is really beneficial, and I think once you have worked hard in your course it does feel very rewarding. They’re supportive, I mean even once I finished my course I still kept in contact with them. I needed to make a career choice and I asked Just IT for advice.