Finding the right career
I found Just IT on the internet. I was looking at IT Training courses and I found theirs. The job guarantee attracted me, and it was one of the main reasons I chose to apply.
When I was 16, I studied an IT practitioner course in college. I then went to university to study Multimedia, Animation and the Web. I had been studying technology for the majority of my life and it seemed like the right choice to make, especially when considering where the job market is at today.
After I passed both of my CompTIA exams and the Windows 7, I decided to take the initiative in applying for a role. I wanted to be close to home, so I applied for a job in Upminster and I’m still there today.
My role is a mixture of 1st and 2nd line support. I have been there now for a year and a half and I started as a Junior IT Technician. I was recently promoted to Infrastructure Level 2 and my responsibilities include fixing hardware and software issues, purchasing equipment for the business, site visits, and customer service.
My role is more in-house so I have the chance to get to know everyone. This helps build relationships with people which makes my job easier; I know how to treat different individuals and issues. I also support people in India, China, and Ireland.
I hope to gain more knowledge in IT. I have got this new role now so I would like to get better at it and eventually take on more courses which will help boost my career. I’m still keeping an open mind about the different pathways available.
One of the biggest challenges for me was when the site went down in one of our offices and I had to talk people through the problem and the solution without sounding too technical. It was important for me to reassure them that the issue would get fixed.
I would suggest keeping an open mind. Just IT has a job guarantee which is really beneficial, and I think once you have worked hard in your course it does feel very rewarding. They’re supportive, I mean even once I finished my course I still kept in contact with them. I needed to make a career choice and I asked Just IT for advice.