An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when needed, resolving issues to maintain the organisation’s productivity.
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (usually including English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
English and Maths
Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment.
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
The duration of this apprenticeship is typically 14 months.
This is a level 3 apprenticeship.
Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column.
|Knowledge Modules||Vendor or Professional Qualifications|
|Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships)||CCNA 1
MTA Network Fundamentals
CIW Network Technology Associate
|Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)||CCNA Security
MCP Managing and Maintaining Windows 8*
MCP Configuring Windows 8 *
MTA Mobility and Devices Fundamentals
CIW – Mobile Application Development
|Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)||MTA Server Admin *
Enabling Office 365 Services
Enabling Office 365 Identities and Requirements
MTA Cloud Fundamentals
Install Configure Windows Server 2012 *
Administration of Windows Server 2012 *
Configure Advanced Windows Server 2012 Services *
|Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)||MTA Software Development Fundamentals
|Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships)||CIW – Internet Business Associate
ITIL Foundation Level
*Or their direct replacements
Individual employers will select which vendor or professional qualification the apprentice should take.