1st/2nd Line Support

Do you have a passion for technology and love interacting with people as part of a smart, fast-growing team? An MSP focusing on the third sector is hiring a 1st / 2nd line IT support engineer who enjoys solving problems and is looking for a new challenge.

The Role

You’ll be someone who is experienced working at a 1st / 2nd line level providing desktop support for organisations with a variety of cloud and on-prem environments. As well as helping clients remotely, you’ll be visiting them on-site to assist with projects and migrations.

Required Skills and Experience

  • Diagnosing technical issues in person, over the telephone and via a ticketing system.
  • Previous experience supporting users with Windows 10 and MacOS, laptop, desktop, and printer issues.
  • Experience supporting and administrating Office 365 and/or Google Workspace.
  • Experience supporting networking devices / functions such as DHCP, Wi-Fi, routers, broadband etc.
  • Basic understanding of cloud concepts.
  • Experience supporting users within a virtualised environment and virtualised infrastructure assets.
  • Experience of MDM (mobile device management) Intune / Apple Configurator.
  • Microsoft Windows Server 2008 – 2019 experience.
  • A certified MCP (Microsoft Certified Professional).
  • Experience working within a managed service provider (MSP) environment.

Reference code: JR210