Are you an IT Professional looking for an exciting new role? Do you want to advance your technical skills? We are looking for an ambitious 1st Line Support Engineer for a fast growing financial wealth management company.
- Building devices (Desktops, Laptops & Mobiles) ready for users.
- Creating and Managing Active Directory user accounts and passwords.
- Performing desktop installations and repairs.
- Recording & responding to support tickets.
- Producing support and procedural documentation.
- Assist with office moves, event organisation and internal & external meetings.
- Escalate relevant issues to more experienced members of the team.
- Answering telephone calls and fielding the queries.
- Solving problems raised by customers in a timely fashion.
- Basic IT knowledge: Computer Maintenance and can manage computer software.
- Proven track record of troubleshooting/problem solving skills.
- Microsoft Office Suite familiarity.
- Basic network awareness.
- Able to multi-task, work to deadlines and adapt and operate effectively and efficiently in a fast-moving often pressurised environment.
Reference code: JR286