1st Line Technical Support Analyst Apprentice

A global S&P500 corporate payments company has need for an apprentice looking for their 1st role in IT.

You will be the first point of contact for users having IT issues. You will log calls, perform basic troubleshooting, fix problems or escalate tickets. You will handle service requests related to business technology including desktop and laptop workstations and peripherals, printers, networks, and others hardware and software needs


  • Your primary role is to provide technical support to users that may be on-site or working remotely on various software, hardware, or connectivity problems
  • You will answer incoming phone calls to IT helpdesk from business colleagues and handle them in a timely manner
  • You will handle user access requests to the business applications
  • You will be working mainly on a Microsoft Windows environment on a complex IT infrastructure
  • You will participate in projects that may have strict deadlines and may require off-hours work
  • Document, track, and monitor problems to ensure a timely resolution
  • Keep business clients informed on the progress of their request/incident
  • You will need to be in the office to fulfil your daily duties (no remote working)

About you

To be an Information Security Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £24,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

  • Experience of PC hardware troubleshooting and problem solving.
  • Experience supporting desktop applications
  • Able to install, configure, upgrade, and relocate PC hardware, software, and print devices
  • Active Directory administration, password resets, new user setup, off-boarding tasks
  • Provide access to business applications and software installation
  • Administration of network shares and file access management
  • Administration and support of Windows 10 & 11
  • Basic administration of Exchange Server
  • Configuration of user and shared mailbox access
  • Configure Android and iPhone mobile phones for business use
  • Experience on IT Service Management tools, like ServiceNow
  • Ability to understand and follow technical procedures and policies
  • Document procedures and update the Assets inventory
  • Awareness of data privacy and IT security

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.

Reference code: JT1279