2nd Line Engineer

About the role

This role is a for a 2nd Line Engineer experienced within the Finance Sector required in Canon Street up to £43k, office based.

This role will provide 2nd line internal and external support to end users and clients, with some 2nd line support with 3rd line when necessary. Assist IT support manager with IT hardware and software related projects.



  • To ensure the Firm’s I.T. infrastructure functions smoothly both in London and remotely in other locations
  • To make recommendations for improvement where appropriate
  • To be the expert in own area of specialisation
  • Role is office based with 5 days being present in the London office
  • Some shift work might be required to cover morning hours shift from 7AM


  • To be familiar with the operational characteristics of all the Firm’s systems
  • To Provide 1st & 2nd (when necessary) line support logging via Bloomberg, Symphony and Zendesk.
  • To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm

Interaction with users and suppliers 

  • To be positive and pro-active when dealing with queries and problems with staff
  • To treat all suppliers fairly and professionally

Key requirements

  • Experience of working in a Service Desk environment
  • Experience of using a Service Desk application
  • Excellent communication skills
  • Basic understanding of a computer network
  • Windows 10/11 experience
  • MS Office 365 support and use skills
  • Experience in desk phone telecommunicates

Qualifications, skills, experience and competencies needed

  • Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
  • Familiar with ITIL best practices
  • Able to work under pressure
  • Analytical and numerate
  • Used to problem solving under pressure.
  • Used to working ‘until the job gets done’
  • Well organised
  • Customer facing

Salary: £40,000 – £42,000 pa

Reference: JR751