2nd Line Support Engineer

Are you a 2nd line engineer with at least 3 years of recent IT support experience?  

Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team.

General Skills & Experience:

  • Administering and supporting the customer’s infrastructure
  • Delivering second line support
  • Demonstrating the ability to troubleshoot and resolve complex issues
  • Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner
  • Customer site visits
  • Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. 
  • New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works

Technical Skills:

  • Handle escalated calls from first line Service Desk
  • Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
  • Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
  • Administer backup and disaster recovery systems and processes
  • Management of relationships with third parties and suppliers
  • Keep operational documentation up to date
  • Attend client sites for issue resolution and pro-active maintenance
  • Out-of-hours and/or on-call working is periodically required
  • Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
  • Good knowledge of Hyper-V and VMware ESX
  • Experience managing Azure, primarily Virtual Machine Infrastructure
  • Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.
  • Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
  • Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
  • Experience in managing Cisco switches and routers.
  • Good knowledge of cloud telephony systems
  • Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
  • Knowledge of Windows Script Host/VBScript/ PowerShell
  • Strong knowledge of Microsoft Windows 7-11

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: £28,000 – £36,000 pa

Reference: JR760