2nd Line Support

The 2nd Line Support Technician will join the Customer Service Team providing remote and on-site support to primarily the clients Bedfordshire Client Portfolio. You will report directly to the 2nd Line Team Leader who works within the Customer Operations group. You will be required to work on the Help-desk as well as working on specific projects and tasks defined with you by the Management Team. In addition to supporting this regional portfolio, this team supports a small number of VIP clients.

You will be part of a small and extremely focused help-desk comprising of three 1st Line engineers and the 2nd line engineers. There is an extremely broad range of infrastructures supported, with some being entirely bespoke on-site solutions to fully cloud environments that leverage Azure Active Directory and M365. As such a background in Managed Services will be highly beneficial.

Technical Skills

Network Troubleshooting (Hardware & Topology, TCP/IP)
Understanding of Client/Server Applications
Microsoft SQL Server Installation and Configuration
Basic T-SQL query writing desirable
Desktop OS Installations & configuration
Hardware troubleshooting
Excellent understanding of desktop environments, including support for Windows 8 to Windows 10, MS Office 2013 to 365
Microsoft Office 365 administration & Management
Microsoft Active Directory Domain Services
Azure Active Directory
Azure Multi-factor Authentication
Microsoft Teams
One Drive for Business
Intune Administration
Windows Server Administration incl. GPO/DHCP/VLAN
AWS

General Skills & Experience

Minimum 4 years commercial experience in an IT support role or similar
Good understanding of the culture of Small Medium Enterprises
Strong customer care and client facing skills
Excellent verbal and written communications skills
Excellent telephone manner
Proven problem solving skills
Solid Time management skills
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Ability to convey technical solutions to non-technical people
Strong ability to deliver tasks within strict deadlines
Experience in a Managed IT environment an advantage

Desirable Certifications

Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft 365 Certified: Modern Desktop Administrator Associate
MCSA: Server 2016
Mimecast Certified Product Professional

Attitude

Mature attitude towards working in a professional environment
Ability to work both within a team and be self-motivated
Logical approach to challenges
Able to manage multiple tasks effectively and deliver within specified time frames
Highly technical but customer focused

To apply please send your CV to soniab@justit.co.uk for an initial telephone interview and further information on the role.

Reference code: JR158