|The 2nd Line Support Technician will join the Customer Service Team providing remote and on-site support to primarily the clients Bedfordshire Client Portfolio. You will report directly to the 2nd Line Team Leader who works within the Customer Operations group. You will be required to work on the Help-desk as well as working on specific projects and tasks defined with you by the Management Team. In addition to supporting this regional portfolio, this team supports a small number of VIP clients.
You will be part of a small and extremely focused help-desk comprising of three 1st Line engineers and the 2nd line engineers. There is an extremely broad range of infrastructures supported, with some being entirely bespoke on-site solutions to fully cloud environments that leverage Azure Active Directory and M365. As such a background in Managed Services will be highly beneficial.
General Skills & Experience
To apply please send your CV to email@example.com for an initial telephone interview and further information on the role.
Reference code: JR158