3rd Line Engineer

Are you an experienced 3rd Line Engineer seeking an excellent opportunity for an outstanding luxury company?

Key Responsibilities

  • Provide a high level of technical support and assistance to all colleagues, and guests
    when required;
  • Troubleshoot system and network problems by diagnosing and solving faults;
  • Liaise with external support providers to ensure complex faults are resolved effectively;
  • Build, configure, and setup all computers for staff.;
  • Perform new user on boarding tasks, and system inductions;
  • Configure, support and troubleshoot servers, printers, mobile and desk phones;
  • Ensure Active Directory, Security Groups, and User Permissions are accurately up to
    date;
  • Support the Executive Team with projects, ensuring timelines are adhered to;
  • Assist the Hotel and third parties, in delivering and implementing new services;
  • Responsible for ensuring all technical documentation is kept up to date and ensuring all IT policies are properly followed;
  • Maintain inventory records of all Hotel IT equipment;
  • Attend daily, and management meetings when required, to provide business updates;
  • Maintain and review all compliance requirements around Cyber security and GDPR;
  • Working 5 days on site.

Customer Service

  • Deliver friendly, efficient customer service to all our guests;
  • Promote a helpful and professional image to guests;
  • Listen and notice all guest feedback and deal without delay;

Salary: £46,000 – £48,000 pa

Reference: JR761