Become an IT Helpdesk Technician Apprentice

Job Reference



Paying up to £12,000


IT Support & Networking

Job Type




Passionate about computers? Why not start a career in IT!

Founded in 1989, our client are business communication technology specialists. They have built a strong reputation and heritage as the “trusted supplier” to the voluntary sector. For twenty years they have been a Trusted Supplier to the WCVA in Wales, SCVO in Scotland and the National Council of Voluntary Organisations (NCVO) in England. They have built a business that combines technical expertise with customer service to deliver telecommunications and network solutions that organisations can trust.

They are looking for a customer service focused IT Helpdesk Technician Apprentice to provide Technical Support to customers in a friendly and confident manner. You should be enthusiastic, hardworking, with an eagerness to learn all areas of IT and a ‘can do’ attitude.


  • Serve as the first point of contact for customers in need of Technical Support over the phone or via email whilst delivering a high degree of customer service throughout
  • Perform troubleshooting using remote connection tools keeping the customer updated with your progress at all times
  • Take ownership and be proactive with customer issues escalating any to the IT Manager where necessary
  • Record all problems and their resolution in the company’s purpose built CRM system
  • Occasionally attend customer sites with another member of staff to help deliver projects
  • Preserve and develop your knowledge of Helpdesk procedures and services
  • Pass on any feedback or suggestions for improvement to the appropriate internal member of the staff


To be an IT 1st Line Helpdesk Technician Apprentice you will need to be a tech enthusiast with 5 GCSEs (A* – C) including Maths and English.

This company are looking for someone with these skills and personal qualities.


  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • Basic IT understanding and skills
  • Excellent customer service

Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Confident
  • Previous work experience in a similar environment will be ideal

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.



This 14-month Apprenticeship has a salary of £10,000 / £12,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.