Career Support Manager – Training

Just IT is about making careers happen. As a national multi award-winning company operating for over 20 years, we support learners through our unique offering of Apprenticeships, Recruitment and Training services. 

Having been acquired by The B2W Group in 2022, the leading national adult learning and pre-employment training provider, we are now a group with social impact at its heart, enabling us to reach more learners, and improve communities by putting people at the heart of everything we do. Our unique offering allows us to support long term career development and relationships with learners and clients alike to create sustainable improvements in answering the digital skills gap. As a group we are now supporting the training and development of over 12,000 people per year. 

Our focus on service means we have a 91% employer satisfaction rating and 90% rate us good/excellent. Our service is reflected in our public persona, with a 4.8 Trustpilot rating and a 4.4 in Google My Business rating, and multiple national awards including FE Week Digital Apprenticeship Provider of the Year, CompTIA Apprenticeship Partner of the Year and Best Workplace for Women.

Our vision is to be the number 1 IT/Digital training and recruitment provider within 5 years by focussing on: innovating and engaging curriculum, delivery amongst the best in the sector, unrivalled service proposition and our brand synonymous with expertise, quality, and wellbeing. 

Position Overview    

Managers are integral to the delivery and growth of teams. They will live and breathe our vision and in doing so facilitate the personal growth and development of those around them. They will maintain a balance between candidate development and team management and will have a desire to move into a Senior Management position.

Working alongside the Director Of Skills Bootcamps, this role manages the Career Support team and delivery of learner progression in line with agreed budgets. This is a delivery and coaching position and will suit anyone who is quality & excellence orientated, especially someone who enjoys working towards and being recognised for achieving KPI’s aligned to candidate development.

The role is to manage, develop and support our Career Support Team, ensuring Skills Bootcamps candidates progress through their 12 week program and transition into employment. You will design, develop and deliver group Soft Skills and Employability Skills sessions as well as provide one-to-one coaching. You will  mentor the team to ensure all learners have a fantastic experience, complete their Skills Bootcamp or AEB course and go on to progress into a new tech career. You will be responsible for the team and yourself achieving timely and successfully our Skills Bootcamp and AEB learners.


In common with all staff:

  • To support the JIT’s mission, vision, values and strategic objectives
  • To implement JIT’s Equality and Diversity policies
  • To take responsibility for one’s own professional development and participate in relevant internal and external activities
  • To implement the JIT’s health and safety policies and practices
  • To contribute to JIT’s commitment to continuous improvement as identified in JITs quality assurance systems
  • To be committed to JITs safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities:

  • Mentoring and coaching the career support team to deliver excellence to our Skills Bootcamp candidates
  • Ensuring the quality of provision across all of our Skills Bootcamp pathways (IT/Data/Software)
  • Undertaking performance management to embed KPIs and ways of working which build a consistent model for success
  • Conduct monthly 1-2-1 and coaching, which develops and enhances the team
  • Deliver Soft Skills and Employability Skills training sessions to motivate and develop the candidates through their course. Both group and one-to-one sessions
  • Gain an understanding of individual needs and barriers, evaluate the relevant steps to improve and provide the relevant support
  • Manage a caseload of candidates; building strong working relationships
  • Consistently achieving KPIs based around supporting candidates through to completion of their course and then into employment within the tech sector
  • Ensure timely achievement of learners to a work ready status by week 12 of the programme
  • Supporting and motivating difficult or challenging candidates to overcome barriers and achieve objectives
  • Assisting candidates in the development of their CVs, interviews and job searching
  • Providing candidates with constructive feedback to help in their on-going personal development
  • Take action from survey results and ongoing feedback to continually improve performance and sessions
  • Create action plans for candidates; providing follow up and monitoring their progress; working alongside and in collaboration with the technical trainers
  • Cross train across our 3 different pathways; Software Development, IT Technician and Data Technician

Candidate Requirements  

Essential Skills

  • Encourages, motivates and supports those around them
  • Has enthusiasm and passion to support individuals to achieve their personal goals
  • Highly motivated, personable and able to adapt to differing situations
  • Be professional and able to gain people’s confidence and put them at ease
  • A role model to others
  • Strong Organisational skills and time management
  • Creative and able to use initiative when planning and delivering workshops/ presentations
  • Reliable, dedicated and professional approach
  • Tact and discretion.
  • Puts quality and best in class at the heart of all they do

Desirable Skills

  • Teaching qualification
  • Information advice and guidance qualification
  • Prior experience in coaching of candidates

General Skills

  • Approachable, positive and fair attitude
  • A team player with an adaptable approach to work
  • Ability to work under pressure and conflicting demands
  • Solutions orientated
  • Commercially astute
  • Seeking to improve own ability
  • Continued drive and determination

Equal Opportunities 

 Just IT is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT. 

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at  

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT as is necessary to respond to the needs of the business. 

All roles at Just IT are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Salary: £40,000 – £45,000

OTE: + £12,000 – £14,000

Reference: JW286