Desk Side Support Engineer – Newcastle

Are you based around the North East Mayoral Combined Authority region. I.e. Darlington, Durham, Gateshead, Newcastle or Sunderland.

We have a great role for you if so!

Position overview

As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.


  • Provide a single point of contact to internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimise downtime for colleagues
  • Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
  • Excellent ability to troubleshoot and problem solve

Candidate requirements

  • Excellent communication skills
  • A desire to provide customers with excellent services
  • A desire to learn new skills
  • Ability to work in a great team
  • Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
  • Ability to use problem-solving techniques to capture details and make sound decisions


  • Have lived in England for at least 3 years
  • Can commit to 12 weeks of learning
  • Have access to a reliable internet connection with a PC/ Laptop

The detail

  • Starting salary of £24k
  • On-site in Newcastle
  • Intensive training is given on site
  • Once fully trained, the role is based on shift pattern basis between the hours of 8 am and 9 pm (based on a 7-hour working day)


  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: £24,000 pa

Reference: JB014