Field Services Engineer

The 2nd Line Field Services Engineer will join the Customer Service Team as part of a team focused on delivering full time and part time onsite resource for clients that have specified this as part of their contractual requirements. You will report directly to the 2nd Line Team Leader. Being part of the 2nd line team, you will be periodically redeployed back at the main office to work within the core 2nd line team. This is to ensure the continued development of the broad technical skill set required for the role and to promote cross training of company environments that require long term onsite resource.

You will be part of the small but fast growing team of specialists and will be expected to bring your own knowledge and experience into the team and contribute to the general learning environment we have created.

Technical Skills

  • Network Troubleshooting (Hardware & Topology, TCP/IP)
  • Firewalls – Configuration & management
  • Understanding of Client/Server Applications
  • Microsoft SQL Server Installation and Configuration
  • Basic T-SQL query writing desirable
  • Desktop OS Installations & configuration
  • Hardware troubleshooting
  • Excellent understanding of desktop environments, including support for MS Windows XP Pro through to MS Windows 7 Professional, MS Office 2007 to 2013 (especially Outlook)
  • Experience with other MS Office applications desirable
  • Use of Windows Server 2008 / 2012, Windows Small Business Server
  • Experience of working with third party vendors to implement client/server based applications
  • Configuring and installing network printers
  • Citrix exposure and troubleshooting desirable

General Skills & Experience

  • Minimum 4 years commercial experience in an IT support role or similar
  • Good understanding of the culture of Small Medium Enterprises
  • Strong customer care and client facing skills
  • Excellent verbal and written communications skills
  • Excellent telephone manner
  • Proven problem solving skills
  • Solid Time management skills
  • Must have desire and ability to develop new skills on the job
  • Strong team focus and ability to work with and without direct supervision
  • Ability to convey technical solutions to non-technical people
  • Strong ability to deliver tasks within strict deadlines
  • MCP / MCSE Certified
  • Experience in a Managed IT environment an advantage


  • Mature attitude towards working in a professional environment
  • Ability to work both within a team and be self motivated
  • Logical approach to challenges
  • Able to manage multiple tasks effectively and deliver within specified time frames
  • Highly technical but customer focused
  • Must be presentable to all levels of the business from senior management to staff

Interviews will be taking place next week so please get in contact or send your CV to for more info and an initial telephone interview.

Reference code: JR143