ICT Helpdesk Apprentice

A leading law firm in central London has need for an ICT Helpdesk Apprentice.

This role provides Helpdesk support to the firm plus administrative assistance to the IT Department and requires an enthusiastic individual with a passion for IT.


  • Answering IT Helpdesk issues reported by phone/email ensuring all support requests are logged within SysAid ticketing system
  • Assisting and managing IT requests and problems from staff through the IT Helpdesk
  • Providing support in person to staff within the office
  • Providing telephone and email support to staff working remotely.
  • Assisting in maintaining and updating IT hardware Inventory
  • Maintaining our high standards particularly regarding user communications and response times
  • Escalating issues as and when necessary to others in the IT Department
  • Resolving hardware and software issues on user software used by the firm (see list below of current software)
  • Upgrading existing hardware and software which will include lifting and carrying boxes of supplies and/or equipment.
  • Creating ownCloud links and USB drives as requested
  • Assisting with current IT projects – there are a number of potential significant system upgrades in the pipeline and this role will be part of the IT project team supporting these
  • Building and configuring user PCs (including hardware upgrades), on-going maintenance of user PCs and IT Equipment including involvement with scanner/printers
  • Removal and archiving of closed client matter folders
  • Printers troubleshooting

About you

To be an ICT Helpdesk Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £18,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.

Reference code: JT1255