IT 1st Line Support Apprentice – JT735

Job Reference



Paying up to £21,000


IT Support & Networking

Job Type



East London

Start your IT career with a leading medical organisation!

Our Client is the leading medical defence organisation in the UK. They provide professional medical protection to doctors, dentists and other healthcare individuals. It is the largest medical defence organisation in the United Kingdom and has a long history, being founded over 125 years ago.

They have an apprenticeship opportunity at their Canary Wharf office, working within their IT Help Desk team. They are looking for an individual that has a passion for customer service and relish the challenge of working in a fast-past environment. This opportunity will provide the successful candidate great experience in the IT sector with invaluable training on the job with exposure to latest technologies.


  • Responding to IT support queries and requests from staff
  • Install and configure IT hardware and software
  • Administration duties in line with the daily checks
  • Provide staff training where required
  • Logging and updating tickets on the IT ticketing system
  • Liaising with third parties to arrange appointments and external support
  • Ensure IT policy and procedures are adhered to by the business to ensure the integrity of the network
  • Starter / Leavers account management
  • Maintain a high degree of customer service
  • Represent and portray the IT Department in a positive manner at all times
  • Escalation of incidents and queries to the relevant team / colleagues / manager


To be an IT 1st Line Support Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C) including Maths and English.

This company are looking for someone with these skills and personal qualities.


  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • Basic knowledge of IT Hardware and systems

Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Passion for great customer service
  • Technical aptitude for learning and applying new technology

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.



This 14-month Apprenticeship has a salary of £21,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.