IT Engineer Apprentice with New Horizon Systems

Job Reference

JT721

Salary

Paying up to £10,000

Industry

IT Support & Networking

Job Type

Permanent

Location

Dartford

Looking for a career in IT?

Founded in November 2000, our client has rapidly has grown into a fast-paced company with an outstanding reputation for providing quality products with exceptional customer service.

They are looking for a IT Engineer Apprentice to join their team and grow into a full time member of staff. The role will involve being trained in installing, servicing and maintaining Epos equipment, chip and pin terminals, Desktop hardware and associated software issues. In addition, troubleshooting, pre-installation checks and software installation you will learn how to train new users and complete paperwork.

This is a great opportunity to join a very successful local company in the field of IT.

KEY DUTIES

  • Provide hardware and Software support to pre-sales and post-sales Cash Registers and Epos Customers via telephone, email and remotely via TeamViewer or other remote systems.
  • To undertake onsite visits when required to resolve hardware and software issues which can’t be resolved without a customer visit.
  • Test all new hardware which arrives at the office and perform pre-installation upgrades and ensure system is tested fully before going onsite. All issues to be dealt directly with Manufacturers.
  • Report all software issues direct to relevant suppliers and proactively work to provide solutions and ensure communication is maintained with customers.
  • Upgrade software patches to customer either remotely or by site visit and provide training if required.
  • Install all equipment in accordance with agreed customer requirements and provide training on the chosen epos software.
  • Build a good working relationship with customers and provide professional training so staffs feel confident in using the system.
  • Produce where needed adequate training manuals and documentation to support customer training needs.
  • Install all additional software or hardware as agreed with customer at the time of order.

 

ABOUT YOU –

To be an IT Engineer Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C) including Maths and English.

This company are looking for someone with these skills and personal qualities.

Skills:

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written

Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Ambitious,
  • Able to think out of the box
  • Customer focused

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.

 

THE REWARDS

This 14-month Apprenticeship has a salary of £10,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

There will be a salary review every 6 months based on performance

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

AFTER THE APPRENTICESHIP

Over 90% of our Apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme. Just IT have already helped over 1000 young people kick-start their tech and digital careers with an Apprenticeship.

WANT TO KNOW MORE?

Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.