IT Helpdesk Analyst

Are you a 1st line engineer with at least a year’s experience and looking for the next step in your career? If you are a conscious and dynamic team player with a keen interest in existing and future technologies.

Role Responsibilities

  • Responsible for providing technical support to users at all levels within the company across a broad range of desktop and office-based technologies.
  • Completing routine daily tasks and checks that ensure things are running smoothly in and around the office.
  • Ensuring Helpdesk responses to users are prompt and that all incidents/requests are logged correctly.

Technical Skills

  • Microsoft Windows 10.
  • Office365 product support, user administration and MFA Setup.
  • Desktop support of various 3rd party applications.
  • Microsoft Server and Linux Operating Systems advantageous.
  • Any Virtualisation technology experience a bonus.
  • Citrix XenApp Server Environments.
  • Audio Visual systems / Meeting Room Technology.
  • Mainstream office-based technologies (CCTV, Wi-Fi, Access Control).
  • An awareness of AWS, Azure cloud platforms beneficial.

Reference: JR483

Salary: £25,000 – £35,000