IT Services Apprentice – JT702

Job Reference



Paying up to £12,000


IT Support & Networking

Job Type




Want to gain a qualification whilst working in this field?

Our Client, is a local authority trading company created in February 2012. They are owned by Barnet Council.

They are looking for someone to provide a responsive service to staff who raise requests for IT support including the logging of some calls and escalation to appropriate parties for resolution.


  • To raise and/or escalate support calls to other IT Services staff for resolution as appropriate or to third party suppliers such as the London Borough of Barnet Information Systems service desk and/or the Systems Support team as required.
  • To provide desk side support services to all Barnet Group staff that cannot be done through third parties.
  • To setup new work stations or move existing workstations where required.
  • To manage the IT Services consumables and stock of spare equipment including printers.
  • To administer the asset management of Barnet Group IT equipment.
  • To support the delivery of IT related projects and tasks as required.
  • To support staff through one to one or group training sessions on the basics of IT within the Barnet Group.
  • To help coach staff with day to day IT problems e.g. Encryption, Outlook, printing


To be an IT Services Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C) including Maths and English.

This company are looking for someone with these skills and personal qualities.


  • Independent skills
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • Excellent written and spoken English
  • Strong numeracy skills
  • Advanced IT skills including social media and strong Microsoft office skills
  • Able to scan internal and external business environment and communicate to all stakeholders appropriately
  • Able to solve problems and think quickly
  • Understanding of training non-technical staff
  • Strong coaching and customer care skills
  • Knowledge of Apple and Samsung products i.e. ipads


Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Customer experience in any sector
  • Desirable previous IT experience in any role

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.


This 14 month Apprenticeship has a salary of £10,000 / £13,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.


Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.