IT Support Analyst Apprentice with Warner Bros – JT711

Job Reference



Paying up to £16,500


IT Support & Networking

Job Type




Experience what it’s like to work at one of the most dynamic and forward thinking music companies in the world!

WARNER BROS. ENTERTAINMENT INC. is a fully integrated, broad-based entertainment company and a global leader in the creation, production, distribution, licensing and marketing of all forms of entertainment and their related businesses. A Time Warner Company, the fully integrated, broad-based Studio is home to one of the most successful collections of brands in the world and stands at the forefront of every aspect of the entertainment industry from feature film, television and home entertainment production and worldwide distribution to DVD and Blu-ray, digital distribution, animation, comic books, video games, product and brand licensing, and broadcasting.

This position is responsible for the coordination and delivery of Voice, Data and Audio Visual services to Productions. Permanent Tenants, WB Corporate Department and Visitor Attraction located Warner Bros. Leavesden Studios. Working closely with the onsite IT Support analysts, outsourced IT Service providers and the WBSL IT Operations and facilities teams.

The ideal candidate will enjoy working as part of a team in an often pressurised environment. The work will be extremely varied and the role offers an opportunity to learn about every aspect of technical services within a studio environment.

As part of the application process, please visit

Applicants must apply at the link above for their submissions to be considered.


  • Collate and tracking of voice, network and audio video service requests for WBSL Productions and Tenants ensuring timely delivery of services.
  • Provide assistance to the IT Support Analysts with their daily duties.
  • Work in a team of IT Support Analysts to provide on-site IT support at Leavesden for all WB corporate users, predominantly desktop hardware and software (PC and Mac), but with a good level of working knowledge of all key infrastructure components (servers & networks), applications including e-mail, file & print and voice services.
  • Monitor all IT asset activity (installs, moves, adds and changes) to ensure an accurate asset inventory
  • Providing on-site assistance to global server and network teams as and when requested
  • Foster and maintain a good working relationship with various IT outsource groups including the global Helpdesk and offshore technical teams
  • Assist with knowledge management for the Helpdesk, identifying gaps in their knowledge and providing relevant assistance.
  • Maintain technical documentation, including training guides.
  • Participate in IT projects as and when appropriate
  • Under direction of the Leavesden Operations Manager, gather IT requirements, liaising with London-based Infrastructure team
  • Ensure organisational adherence to IT policies, procedures and standards.
  • 1st line general IT support


To be an IT Support Analyst Apprentice you will need to be a tech enthusiast with 5 GCSEs (A* – C or 9 – 4) including Maths and English.

This company are looking for someone with these skills and personal qualities.


  • Ability to work independently and maintain a high degree of self-motivation
  • Effective team working is essential in this role, demonstrating strong team orientation, ability to work closely and well with other team members
  • Organisational skills
  • Effective written and verbal communication skills
  • High proficiency in English; both spoken and written
  • Resilient, tenacious, flexible, diplomatic, committed with strong interpersonal skills and a willingness to get involved

Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • A creative and enthusiastic individual with an interest in technology and music
  • Ability to cope under pressure from clients and colleagues, responding quickly and appropriately to requests, using own initiative and be prepared to ask for help and advice when necessary
  • Ability to cope under pressure from clients and colleagues, responding quickly and appropriately to requests, using own initiative and be prepared to ask for help and advice when necessary
  • Must have the ability to prioritise and handle multiple tasks and own workload using a common-sense approach
  • Ability to think ahead and anticipate needs of the department and remain calm under pressure
  • Commitment to gaining your apprenticeship qualification through attending college when required and completing related work
  • Able to find information and resources as required
  • Able to use systems and adopt new technologies


Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.



This 14-month Apprenticeship has a salary of £16,500 PA. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 young people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.