A technology company based in Lincoln has need for an IT Support Apprentice to join their growing team.
As an IT Helpdesk Engineer, you will play a crucial role in ensuring the smooth operation of our client’s technology infrastructure. You will work closely with other team members, respond to support requests, and contribute to project initiatives from the office and at client sites.
Duties
- Respond promptly to client enquiries via phone, email, or in-person
- Diagnose and troubleshoot hardware, software, and network issues
- Escalate complex problems to senior technicians or relevant teams
- Maintain accurate records of incidents and resolutions
Team Collaboration:
- Collaborate with the rest of the Technical Support team to resolve technical challenges
- Participate in team meetings, knowledge sharing sessions, and training
- Contribute to the development of best practices and standard operating procedures
Client Site Project Work:
- Assist in deploying and configuring hardware and software solutions at client locations
- Conduct system upgrades, installations, and migrations
- Provide on-site support during project implementations
- Ensure client satisfaction by delivering high-quality service
Documentation:
- Create and update technical documentation, including user manuals and troubleshooting guides
- Maintain an inventory of hardware, software licenses, and peripherals
Security and Compliance:
- Adhere to security protocols and policies
- Assist in maintaining compliance with industry standards (e.g., GDPR)
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £15,000 / £17,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Benefits
- Staff Benefits Scheme
- Staff Pension Scheme
- Cycle to work scheme
- A starting annual holiday allowance of 20 days increasing to 25 days
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 3000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1377