A Managed Services Provider based in Borehamwood is looking for an apprentice who will be responsible for providing technical support for the company’s Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required.
Duties
- Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail
- Take ownership of incidents and manage them in a logical and methodical manner
- Taking responsibility for the end-to-end management of incidents in your queue
- Proactively keeping the customer informed of progress
- Accurately log incidents by categorising and prioritising them in line with service operations procedures
- Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
- Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £18,000 / £20,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Has a natural aptitude for troubleshooting and problem-solving
- Embraces continual change and process improvement
- Can express ideas and information clearly and concisely
- Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
- Demonstrates a passion for customers and delivering service excellence
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1306