A worldwide IT support company have a fantastic opportunity for an IT Support Technician Apprentice to join their company. The apprentice will provide initial point of contact and support to customers, assisting them with IT hardware and software problems via phone, email or remote assistance.
Duties
- Provide technical support; answering support queries via phone, email & self service
- Supporting users via remote assistance, providing a high level of resolution at first contact
- To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
- To take ownership of user Incidents and be proactive when dealing with user issues
- To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
- To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management)
- Respond to requests from users and help them resolve hardware or software requirements
- Support users in the use of IT equipment by providing necessary guidance and advice
- To escalate more complex calls having captured all relevant information in the ticket
About you
To be an IT Support Technician Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £18,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Excellent telephone & customer service manner
- Good understanding of IT hardware set-up and configuration
- Focused on quality
- Good customer service skills
- Self-motivated
- Excellent interpersonal skills
- Good organisational skills to ensure that company processes and procedures are put in place
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1295