IT Technical Support Apprentice – JT732

Job Reference



Paying up to £12,000


IT Support & Networking

Job Type



St. Albans

An exciting opportunity to develop your IT career!

Our Client, provides important telephony services to a wide range of longstanding clients ranging from small businesses to large public-sector services. Their services include everything from traditional hardware telephone systems right the way up to cloud and hosted telephony, as well as line rentals and calls.

They are currently seeking to employ an enthusiastic and technical minded individual who is able to provide effective and professional support to their clients over the telephone. You can be assured of a warm welcome and nurturing environment of like-minded people working for the best interests of each other and their customers alike.


  • You will be responsible for answering calls to their busy service department, and carry out programming and configuration requests from end users, as well as analysing any issues that have been raised through their established fault-finding processes.
  • You will report to the technical services manager, working closely together on all enquires in order to become self-sufficient in your role. Full training will be provided on how to configure, and diagnose customer telephone equipment.
  • You will be dealing with and assisting with, the set up and configuration, of new telephone systems (both cloud hosted, and on-site PBX) in accordance with the customers given requirements.
  • You will also be liaising with suppliers of equipment, as well as logging faults for clients’ telephone lines through BT Openreach and seeing faults through to their conclusion.


To be an IT Technical Support Apprentice you will need to be a tech enthusiast with 5 GCSEs (A* – C) including Maths and English.

This company are looking for someone with these skills and personal qualities.


  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • Understanding of basic Telecoms systems/Data

Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Passionate about IT support
  • Possess a patient and calm attitude in dealing with high priority faults
  • Be able to demonstrate a polite and professional telephone manner at all times
  • Be proactive in contacting customers to confirm that they are happy following enquiries
  • Have the confidence and ability to seek out the answers when you are unable to resolve a fault yourself
  • Able to work as part of a team in a fast-paced office environment
  • Be adaptable and have a willingness to learn new additional skills in new products and services over time

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.



This 14-month Apprenticeship has a salary of £12,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

This role is an exciting opportunity to develop on new and existing skills, with a particular focus on telephony as a whole, VoIP technologies and IP networking. This is an extremely varied and diverse role with good scope for progression within the company and the potential opportunity to also carry out field based roles from time to time, following an initial training period.

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


For the right individual, the opportunity to progress into more senior roles as the business grows and expands around them. Opportunity to continue to progress onto higher and degree apprenticeships on completion of their first one.

Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.