Are you a wizard in IT? – IT Support Apprenticeship with Picsolve

Job Reference



Paying up to £18,000


IT Support & Networking

Job Type




Start your IT career with a global IT company!

Using the latest technology, our client offers a diverse and innovative range of products to ensure the optimum memorable experience for consumers.  Their clients include Thorpe Park, Harry Potter World, Alton Towers and Madame Tussauds

They are looking for a committed and professional individual to be responsible for the logging, resolution and management of all 1st line and 2nd line technical support tickets. This also includes proactive maintenance of hardware and software across sites


  • Responsible for the handling of support tickets received verbally, via telephone, e-mail or Service Desk application
  • Supporting users in the use of installed hardware and software
  • Performing Initial triage on Technical queries, logging/updating Incidents, attempting resolution or seeking advice/support to affect a resolution
  • Accountable for the timely and accurate updating of Service Desk tickets
  • Manage the escalation of tickets and Incidents to 3rd line and vendors
  • Ensure that Service Requests related to the Installation and updates of Overlays, Digital Signage, Package content and prices are actioned within agreed timeframes and fully tested
  • Post Incident diagnostics and reporting
  • Work closely with the site teams to pro-actively resolve Issues
  • Liaise with line manager and site team to provide an excellent service
  • Act In a professional manner at all times with regards to time management, attendance and personal appearance
  • Comply with all company and site H&S requirements
  • Adhere to all relevant company operational policies and procedures


To be an IT Support Technician Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C) including Maths and English.

This company are looking for someone with these skills and personal qualities.


  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Be able to communicate over phone, email, verbally and via service desk application
  • High proficiency in English; both spoken and written

Personal Qualities:

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Must be an IT hobbyist with basic IT knowledge.
  • Create an environment of teamwork to ensure that all products are delivered on time and company goals are met
  • Valid driving licence since you be required to drive to other client sites

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.



This 14-month Apprenticeship has a salary of £18,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.