Learner Experience Coordinator

Just IT is about making careers happen. As a national multi award-winning company operating for over 20 years, we support learners through our unique offering of Apprenticeships, Recruitment and Training services. 

Having been acquired by The B2W Group in 2022, the leading national adult learning and pre-employment training provider, we are now a group with social impact at its heart, enabling us to reach more learners, and improve communities by putting people at the heart of everything we do. Our unique offering allows us to support long term career development and relationships with learners and clients alike to create sustainable improvements in answering the digital skills gap. As a group we are now supporting the training and development of over 12,000 people per year. 

Our focus on service means we have a 91% employer satisfaction rating and 90% rate us good/excellent. Our service is reflected in our public persona, with a 4.8 Trustpilot rating and a 4.4 in Google My Business rating, and multiple national awards including FE Week Digital Apprenticeship Provider of the Year, CompTIA Apprenticeship Partner of the Year and Best Workplace for Women.

Our vision is to be the number 1 IT/Digital training and recruitment provider within 5 years by focussing on: innovating and engaging curriculum, delivery amongst the best in the sector, unrivalled service proposition and our brand synonymous with expertise, quality, and wellbeing. 

Position Overview    

We are recruiting for a talented individual to join us to work full time in our Learner Experience team supporting the onboarding and induction of all apprentices for the first 12 weeks of their learner journey. We are looking for an individual who can provide an effective and innovative customer centric experience to our apprentices.


In common with all staff:

  • To support the JIT’s mission, vision, values, and strategic objectives
  • To implement JIT’s Equality and Diversity policies
  • To take responsibility for one’s own professional development and participate in relevant internal and external activities
  • To implement the JIT’s health and safety policies and practices
  • To contribute to JIT’s commitment to continuous improvement as identified in JITs quality assurance systems
  • To be committed to JITs safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities:

  • To ensure that learners are fully enrolled on to their apprenticeship pathways effectively and efficiently adhering to the administration process and in line with enrolment targets
  • Be confident to fluently host and lead on learner and employer induction process, issuing all relevant correspondence quickly, accurately, and efficiently
  • Provide training to learners on how to use education systems such as OneFile, BKSB, learner management systems, Off the job training inputting
  • To be the first point of contact for learner queries, answering or signposting as appropriate and to work collaboratively with the wider business to ensure efficiency and a smooth learner journey
  • To work with the scheduling team to ensure all workshop delivery and functional skills workshops are scheduled and dates communicated to both the learner and employer and track the Retention
  • Be an efficient and supportive admin function that drives learner progress from the learners start date and highlight and Learners at risk or providing cause for concern
  • To produce learner statistics and reports on a regular basis for analysis to management teams demonstrating the relevant information in line with set KPIS
  • To ensure that learner records are accurate and maintained and always comply with relevant legislation and internal compliance and quality requirements
  • Be able to provide handover information to businesses coaches to ensure smooth continuation of the learner’s journey
  • Conduct regular reviews
  • Be confident with Ofsted and ESFA requirements
  • Carry out any other tasks required by the company that are not specified above

Candidate Requirements  

  • Highly motivated, persuasive, persistent, and patient
  • Be professional, have a mature personality and be able to gain people’s confidence and put them at ease
  • Experience in developing learner progression through a series of learning stages
  • Team player – willing to contribute to the business unit and not solely focused on their own personal goals
  • This role is heavily focussed on training, assessment, reporting and development. The ability to provide effective feedback is essential
  • Excellent communicator
  • Good initiative
  • Have good administrative skills, be flexible, adaptable and be able to cope under pressure

Essential Skills

  • Excellent oral and written communication skills with the ability to communicate effectively at all levels
  • Excellent organisational and time management skills
  • Ability to prioritise, making sound and timely decisions using own initiative to meet tight deadlines
  • Ability to deliver interactive and engaging induction training to groups of apprentices
  • Ability to apply attention to detail
  • Ability to work effectively as part of a team
  • Excellent IT skills including Microsoft Excel, Word, PowerPoint, and Databases
  • High degree of commitment and professionalism
  • Proactiveness
  • Knowledge of the Apprenticeship sector

Desirable Skills

  • Educated at degree level or equivalent

General Skills

  • Approachable, positive and fair attitude
  • A team player with an adaptable approach to work
  • Ability to work under pressure and conflicting demands
  • Solutions orientated
  • Commercially astute
  • Seeking to improve own ability
  • Continued drive and determination

Equal Opportunities 

 Just IT is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT. 

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at lewisf@justit.co.uk  

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT as is necessary to respond to the needs of the business. 

All roles at Just IT are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Salary: £25,000 – £28,000

Reference: JW279