Service Desk – 1st Line Support – Financial Services

Central London – Financial Services – £25,000

Service Desk – 1st Line Support

Key duties

Provide 1st line internal and external support to our clients end-users and external clients, with some 2nd line support when necessary.

Skills required

  • Experience of working in a Service Desk environment
  • Experience of using a Service Desk application
  • Excellent communication skills
  • Basic understanding of a computer network
  • Windows 7 experience/exposure
  • MS Office 2007/10 support skills (especially outlook)
  • Experience in mobile telecommunicates
  • To be familiar with the operational characteristics of all the Firm’s systems
  • To Provide 1st & 2nd (when necessary) line support logging via Service Desk application.
  • To provide predominantly internal support, but some external support to clients who access their company online portal.
  • To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
  • Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
  • ITIL Certified – (Training is offered to achieve certs)

Company overview

Our client’s main goal is to meet the demands of today’s investors, offering a personal approach to fund management, where your requirements are their primary concern. With their high-calibre investment management heritage, this company ensures it can provide an appropriate service for their customer’s needs.

Boasting a rich history of managing family investments, their services are carefully tailored around investors varying needs across multiple groups through a generally moderate approach to investing, which generally sees the business pursuing returns over multiple market cycles rather than only searching for quick gains.