Service Desk Analyst

Are you looking to advance your career within IT?

Our client, an industry-leading fintech is seeking a passionate and driven individual to join their service desk team. The role will involve providing level 1 and level 2 support to the wider business based in London Bridge.

Key Duties

  • Log all support calls for general IT services
  • Administer and provide User account provisioning.
  • Troubleshooting and diagnosing problems general IT issues
  • Ensure all hardware and software setup for new employees is complete
  • Writing and editing documentation, and revising tutorials (Confluence) manuals for new and updated software and hardware and new joiners.
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Installing or changing software to fix issues
  • Manage permissions on Software.

Skills Required

  • Technical helpdesk or technical call center experience
  • Good time and task management
  • Able to work under pressure and prioritize work
  • Good written and verbal communication skills
  • General knowledge of business practices
  • Logical problem-solving abilities
  • An ability to understand internal/external systems and adhere to processes
  • Enjoy the process of learning
  • Disciplined, systematic problem-solving skills required.

Company Overview

An industry-leading FinTech; developing software and applications for the financial / banking sector. Founded on innovation, they hold great pride in their technical skill and culture of inclusivity.

Benefits

  • 23 Days Holiday
  • Basic salary of £25,000 – £30,000
  • Flexible Working
  • Start-Up Culture
  • Comprehensive benefits package