Service Desk Analyst

Are you looking to join a progressive wealth management firm that invests heavily in their technology? Do you want to work in a close-knit team, where progression and training are at the heart of their skill set?

Key duties

  • Provide 1st line internal and external support to our clients end-users and external clients, with some 2nd line support when necessary.

Skills required

  • Experience of working in a Service Desk environment
  • Experience of using a Service Desk application
  • Excellent communication skills
  • Basic understanding of a computer network
  • Windows 7 experience/exposure
  • MS Office 2007/10 support skills (especially outlook)
  • Experience in mobile telecommunicates
  • To be familiar with the operational characteristics of all the Firm’s systems
  • To Provide 1st & 2nd (when necessary) line support logging via Service Desk application.
  • To provide predominantly internal support, but some external support to clients who access their company online portal.
  • To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of IT where they might be of use to the Firm


  • Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
  • ITIL Certified – (Training is offered to achieve certs)

Company overview

My client is a privately owned Wealth Management firm, that is based solely in the UK. Technology is at the heart of its operations due to the ever-changing trading landscape. This is the reason all of their 1st to 3rd Line is internal, and no infrastructure service is outsourced!

Reference code: JR120