Service Desk Analyst

Are you based around the Nottingham, Derby or Leicester area?

Lorien’s client, an FTSE 100 company accredited with Investors in People Platinum and Customer Service Excellence are looking for 12 x Service Desk Analysts to join their team!

Position overview

As a Service Desk Analyst you will be based within the Workplace Service Centre providing 1st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.


  • Provide a single point of contact to internal colleagues reporting IT related incidents.
  • Diagnose and resolve technical issues at first level to minimise downtime to colleagues
  • Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
  • Excellent ability to troubleshoot and problem solve

Candidate requirements

  • Excellent communication skills
  • A desire to provide customers with excellent services
  • A desire to learn new skills
  • Ability to work in a great team
  • Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
  • Ability to use problem solving techniques to capture details and make sound decisions


  • Have lived in England for at least 3 years
  • Can commit to 12 weeks of learning
  • Have access to a reliable internet connection with a PC/ Laptop


  • Progression opportunities available directly with Lorien’s client
  • Position is remote with 1 day per week in the office (Castle Donnington, DE74)
  • First 6 weeks on intensive training program before joining the main operation working hours of 8am – 4pm (3 days per week office based during training
  • Once fully trained role is based on shift pattern basis between the hours of 3.30am and 9pm (based on a 7 hour working day)

What you get:  

  • 25 days paid holiday + bank holidays
  • 6 weeks paid training
  • 80% of role working from home with kit (if required)
  • Free parking when at site
  • Refer a friend scheme
  • Casual dress code
  • Internal reward and recognition
  • Social and charity committee

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: £20,000 / £22,000 pa

Reference: JB009