Service Desk Technician Apprentice – JT716

Job Reference



Paying up to £16,268


IT Support & Networking

Job Type




Learn and gain experience to start your IT career!

Our Client is one of the most famous stages in the world for opera and ballet.  The theatre is home to The Royal Ballet, The Royal Opera and the Orchestra of the Royal Opera. Last year they staged 519 performances, performing to 1.5 million people at our home theatre and in cinemas, with 44% of tickets sold costing less than £50. More than 1000 staff work at the company in areas ranging from lighting, costume making, set building and scenic art, marketing, finance, box office, IT and fundraising.  They want to share these art forms and their power to thrill, move and excite, with as many people as possible.

The Service Desk Technician Apprenticeship is an opportunity to understand the role of a service desk technician and to learn about the work of a busy service desk in a large organisation.  By the end of the apprenticeship the apprentice will have a clear understanding of the different career routes available and be prepared for an entry level role in an I.T. department. You will be based in the I.T. department in Covent Garden. The majority of the learning required to achieve the qualification will be undertaken in the workplace.


  • Dealing directly with internal customers (staff) who have issues/problems/incidents/requests relating to the use of Information Technology (IT)
  • Recording requirements and resolves them.
  • Keeping an eye out for any potential improvements which could be made
  • The apprentice will be allocated one day per week or the equivalent hours to attend Just I.T workshops or to undertake individual study
  • The qualification will be achieved though the compilation of an on-line portfolio of evidence demonstrating how the relevant skills have been used in the workplace, as well as a project and an end-point assessment interview
  • The apprentice will be supported throughout the apprenticeship by an assessor from Just I.T. ROH I.T. staff and the apprenticeships team
  • Work is mostly carried out at the Royal Opera House in Covent Garden but you may be asked to attend other designated venues including our workshops in Purfleet, Essex



To be a Service Desk Technician Apprentice you will need to be a tech enthusiast with 5 GCSEs (A* – C) including Maths, English and a science or technology subject.

This company are looking for someone with these skills and personal qualities.


  • An interest in I.T
  • Excellent people skills and an understanding of good customer service
  • Some experience in using some of:
  • Microsoft products, Windows desktops and Apple Mac systems and products
  • A practical approach to problem solving
  • Good communication skills
  • Self-motivated to acquire new skills and knowledge
  • Respectful and receptive approach to health and safety requirements



Personal Qualities:

  • Good at working in a team
  • A helpful and positive approach
  • Self-motivated to acquire new skills and knowledge
  • Respectful and receptive approach to health and safety requirements

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.


This 14-month Apprenticeship has a salary of £16,268 a year (£313 a week) before tax, rising 2.5% after successfully completing the first year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.


Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an Apprenticeship.


Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.