An IT Support company is looking for apprentices wishing to start a career in IT. You will be able to use your excellent problem-solving and communication skills to work with colleagues and clients in order to resolve a range of issues dealt with by the support desk on a daily basis.
Duties
- You will be effective at collaborating with the Infrastructure Team.
- Provide first-line IT support to all levels of staff in the client base, you will need to maintain high standards of professional service at all times.
- You may from time to time, be asked to attend client sites and will be expected to dress appropriately and be professional at all times.
- You will have the ability to stay calm, even when under pressure and promote a professional impression to our customers.
- Carry out additional tasks or duties requested of you by the company directors or the management team.
About you
To be an Support Tech Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £15,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Autotask, Microsoft Word, Microsoft Excel, Microsoft Office 2016, Office 365, Big hand, AuthAnvil, Tikit, Laserforms, Oyez forms.
- Some technical experience in a client focused environment.
- Familiar with using a call logging and escalation package.
- Working knowledge of some of the following hardware;
Blackberry, PC, laptop, printer, iPhone, copiers, scanners, peripherals. - Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Understand computer hardware
- Punctual
- Open and honest
- Passion for tech
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1292