Technical Consultant / Manager

Are you an engineer with at least 24 months of recent IT support/ Linux experience?  

Our well-established client is looking for a technical consultant to join their fast-growing team. The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team.

Responsibilities:

  • Act as escalation for the Technical Support team or Sales team for incidents that cannot be resolved.
  • Interpreting client’s requirements, identifying and addressing design parameters and engineering problems and ensuring solutions are implemented.
  • Working with project managers to manage the lifecycle of the project
  • Taking responsibility for individual projects as necessary
  • Developing and maintaining procedures for any work to be carried out
  • Schedule and monitor program activity to achieve an “on-time” result including follow-up with external suppliers to ensure timely response to action items.
  • Ensure SLA’s are achieved and client expectations are met (or exceeded).
  • Ensure quality and profitable services are performed to agreed SLA’s
  • To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  • To assist in provision of reports for the business as necessary
  • To attend Client Service Review Meetings as required
  • To help develop and facilitate workshops and training courses
  • To attend training sessions
  • To enhance skills as required by passing exams as required by the business
  • When necessary assist with the setup and configuration of devices

General Skills & Experience:

  • Demonstrable track record in delivering technological environments. Highly analytical in problem solving with the ability to apply original and innovative thinking
  • Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, Azure server virtualisation, Linux and an awareness and understanding of additional software programmes and technologies relevant to technical infrastructure environments.
  • Minimum of 2 years’ or more experience in the field.

Technical Skills:

  • Thorough knowledge of managing teams and personnel
  • Knowledge of installing, configuring and administrating Microsoft desktops/Server operating systems and Debian Linux
  • A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
  • Ability to research subjects, with a commitment to provide continuous improvement
  • To work under pressure and think clearly in challenging situations in a logical manner
  • To be flexible in approach and be comfortable with a fluid organisational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: £40,000 – £45,000 pa

Reference: JR764