A global leader in service management is currently seeking 4 IT Support Apprentices
This is a role core to stabilising and growing services support contracts with the customer, both Managed.Service and Support and Maintenance. Building solid relationships in all levels within the operations and delivery group is a key part of the role as is creating an outstanding customer experience.
Duties
- Assessing Incidents received into the support queue, assigning according to the assignment matrix and responding to customers within the response SLA
- Following up with customers on Incidents which are awaiting a response from the customer
Day to day administration for Managed Service Customers this will include but is not limited to:
User Admin:
- Running daily checks and reporting the results to the relevant stakeholders
- Second line troubleshooting of medium/low priority tickets for specific
customers/applications and ensuring resolution SLAs are met - Ensuring customer satisfaction
- Use of the Salesforce for time recording
- Handle special projects with no degradation of ongoing assignments and responsibilities
- Some out of hours working
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £18,000 / £20,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Outstanding customer service skills
- Ability to read / speak English
- Excellent written, verbal and telephone communication abilities
- Strong interpersonal skills – must be able to interact with personnel in multiple business roles
- Self motivation and initiative
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 3000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1381