An electrical engineering company requires a Support Desk Co-ordinator Apprentice for one of its offices based in Runcorn.
Reporting to the Support Desk Manager the Support Desk Co-ordinator is responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resources.
Duties
- Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area
- Re-adjustment of Field Engineer work to meet both Service Levels and customer commitments
Parts Ordering:
- Effective utilisation of Logistics resources to meet cost targets
Maintaining Customer awareness of Incident progress:
- Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives
About you
To be a Support Desk Co-ordinator Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £20,000 / £28,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Full UK driving licence
- Willingness to learn
- Able to work independently
- Responsible
- Positive attitude
- Motivated
- Passion for ICT
- Hardware and software
- Troubleshooting
Company benefits
Company mobile phone and laptop. Private health care. Pension (a/e). Holiday pay. Internal training and development.
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 3000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1371