Just IT is about making careers happen. As a national multi award-winning company operating for over 20 years, we support learners through our unique offering of Apprenticeships, Recruitment and Training services.
Having been acquired by The B2W Group in 2022, the leading national adult learning and pre-employment training provider, we are now a group with social impact at its heart, enabling us to reach more learners, and improve communities by putting people at the heart of everything we do. Our unique offering allows us to support long term career development and relationships with learners and clients alike to create sustainable improvements in answering the digital skills gap. As a group we are now supporting the training and development of over 12,000 people per year.
Our focus on service means we have a 91% employer satisfaction rating and 90% rate us good/excellent. Our service is reflected in our public persona, with a 4.8 Trustpilot rating and a 4.4 in Google My Business rating, and multiple national awards including FE Week Digital Apprenticeship Provider of the Year, CompTIA Apprenticeship Partner of the Year and Best Workplace for Women.
Our vision is to be the number 1 IT/Digital training and recruitment provider within 5 years by focussing on: innovating and engaging curriculum, delivery amongst the best in the sector, unrivalled service proposition and our brand synonymous with expertise, quality, and wellbeing.
Position Overview
To be successful in this role you will need to think strategically and creatively to generate new starts for our full range of apprenticeship offerings while ensuring a high level of client satisfaction.
You will identify and develop new opportunities, approaches and solutions to key clients that allows for the expansion of our business offering. You will be confident, highly personable, with strong interpersonal and excellent communication skills, and an ability to build strong relationships, you will have exceptional commercial acumen and an entrepreneurial mindset to build strong value propositions for our clients. Our focus is on technical pathways so to be successful you will need to be technically minded, comfortable talking about Tech and digital solutions.
Responsibilities by area of focus
In common with all staff:
- To support the JIT’s mission, vision, values, and strategic objectives
- To implement JIT’s Equality and Diversity policies
- To take responsibility for one’s own professional development and participate in relevant internal and external activities
- To implement the JIT’s health and safety policies and practices
- To contribute to JIT’s commitment to continuous improvement as identified in JITs quality assurance systems
- To be committed to JITs safeguarding procedures and high priority to be given to the safeguarding of learners
Role Responsibilities:
- Deliver excellent client service and satisfaction with the support of the delivery.
- Manage client stakeholders and increase apprenticeship revenue within a portfolio of strategic, large enterprise client accounts.
- Increase revenues for each account through expanding the scope of programmes delivered to existing contacts and business areas as well as new business units to create growth in a full suite of pathway delivery.
- Generate new leads and build your network within your accounts.
- Build and maintain a healthy personal pipeline to deliver and exceed quarterly and annual targets.
- Create proposals and deliver pitches successfully.
- Regularly measure and report on key performance indicators and management information.
- Support and coach colleagues while sharing best practice and contribute to the development and continuous improvement of systems, processes, and ways of working within the team.
- Work closely with delivery, compliance, and marketing teams, collaborating to deliver exceptional customer experience/satisfaction and consequently long-term client relationships and high account growth.
- Working on strategies that allow us to become the partner of choice.
- Any other related duties as required by the business objectives within the scope of the role.
Candidate Requirements
- High levels of Pace, Passion & Persuasion – it’s what we look for in all our hires!
- Proactive and highly organised, able to effectively manage time across multiple priorities.
- Enthusiastic, positive and self-motivated with the ability to plan and deliver to targets and deadlines.
- Excellent written and verbal communication and presentation skills.
- Customer-focussed and committed to strong relationships and gold-standard service.
- High level of accuracy and attention to detail.
- Strategic and creative thinker with strong problem-solving skills and the ability to navigate difficult / uncertain situations.
- Confident working with senior stakeholders, demonstrating presence and authority.
- Strong negotiation, influencing and closing skills.
- Team-player who values collaboration and the benefits of everyone succeeding.
- Personable, presentable, and professional with exceptional people skills.
- Passionate about learning, self-development/improvement and open to feedback – we are an education company and are always learning ourselves.
Equal Opportunities
Just IT is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT.
Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at lewisf@justit.co.uk
This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT as is necessary to respond to the needs of the business.
All roles at Just IT are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.
Salary: £45k-55k
OTE: +£20k-25k
Reference: JW298