A large automotive manufacturer,has need for a Data Insight and Project Assistant Apprentice.
The successful apprentice will monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans.
Duties
- Deliver weekly and monthly insight reporting, highlighting key trends, changes
- Provide monthly update on verbatim analysis on painpoints by brand for sales and service
- Deep-dive into root causes of customer painpoints
- Work with ISIT to simplify and automate reporting
- Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up
- Contribute to preparation of corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee)
- Assist with dealer queries via CNQR and respond within SLA timeframes
About you
To be an Data Insight and Project Assistant Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £18,000 per year.
Your training will include gaining internationally recognised Level 3 qualifications within data.
Skills and personal qualities required
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Strong numeric communication
- Microsoft Office Package
- Tableau knowledge
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 10,000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1351