An electrical and IT support company has need for an ICT Support Apprentice.
As an ICT apprentice you will have a range of duties working in both commissioning & their data destruction department. You will get to commission various customer equipment ranging from, Epos, LAN, WAN, MDM manged devices & Digital Signage. You will receive constant training and support in IT and networking.
Duties
Main duties and responsibilities include but not limited to:
- Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs hand held terminals, tablets, electronic point of sale systems and digital signage etc.)
- Following pre-written scripts for the configuration process ensuring that all steps are completed fully
- Liaising with customers and management to assist in resolving issues when presented
- Interfacing with their in-house WMS (Warehouse Management System) for record keeping purposes during the commissioning process)
- Learning and embracing change, new technology to allow us to provide a good level of service to their customers
- Being able to work consistently ensuring all staged items have a good level of conformity
- Investigating hardware/software issues and reporting back to management to resolve
Light Warehousing Duties
- Performing tasks on a WMS (Warehouse Management System)
- Replacing faulty items
- General housekeeping
- Asset Management (Serial Number, Mac Address and ID tracking)
About you
To be an ICT Technician Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £18,000 / £26,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Microsoft Office
- Warehouse experience
- Using eWMS systems
- Telephone speaking skills
- Windows based PC experience
- Administration skills
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1343