At The B2W Group, we are committed to transforming careers and businesses through high-quality training, apprenticeships, and professional development. As part of our group, Just IT and BePro work together to deliver a complete training solution, supporting individuals and organisations across the UK.
With over 20 years of experience, Just IT is a multi-award-winning national provider, specialising in IT and Digital apprenticeships, recruitment, and training. Since joining The B2W Group in 2022, we have expanded our reach, now supporting over 12,000 learners per year. Our mission is to drive long-term career development, bridge the digital skills gap, and create lasting social impact by putting people at the heart of everything we do.
Just IT’s brand is reflected in our 91% employer satisfaction rating, a 4.8 Trustpilot score, and national awards such as FE Week Digital Apprenticeship Provider of the Year and CompTIA Apprenticeship Partner of the Year.
BePro delivers professional qualifications and apprenticeships across the UK. Renowned for high achievement rates, specialist expertise, and an innovative approach to learning, BePro shares our commitment to accessible, high-quality training that supports career progression and strengthens businesses.
Together, Just IT and BePro provide a 360-degree training solution, equipping learners with the skills they need to thrive and empowering businesses to build future-ready workforces.
Position Overview
An exciting opportunity has arisen within Just IT to join our ever-growing team of coaches. Your overall goal within the business will be coaching and development of apprentices through the ICT Apprenticeship Standards while tracking/supporting & driving their progression through the apprenticeship journey. You will work alongside the employer to develop the plans for how and when the on-programme and end-point assessments will be delivered and assess the apprentices progress towards the development of their knowledge, skills, and behaviours. You will be working alongside several other coaches on the same pathway who work to support & share best practices with each other & provide guidance where necessary. You will also work closely with the Head of Service Delivery, Internal Quality Assurance, Quality and Sales teams to establish effective ways of learning to improve learner satisfaction and success rates.
The role will require you to adapt to different ways of working and establish individual learning needs and identify best practices and bring individualism and personality to a standardised course. This role will entail predominantly one to one coaching with apprentices. Just IT and BePro have harnessed the latest technologies to provide a remote learning product that means our learners can benefit from all our training and development programmes wherever they are. We are currently delivering a remote model of learning; however, the role can also involve field work visiting the apprentices on their employment sites and getting to know the environment they are working in.
There are nine core duties associated to key areas of knowledge, skills, and behaviours that you will be coaching and training apprentices on for the ICT Level 3 standards:
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Having knowledge and experience in all the above areas is desirable, however knowing a vast majority of these are essential. Upskilling in gaps in knowledge will be available to you.
Responsibilities by area of focus
In common with all staff:
- To support our mission, vision, values, and strategic objectives
- To implement our Equality and Diversity policies
- To take responsibility for one’s own professional development and participate in relevant internal and external activities
- To implement our health and safety policies and practices
- To contribute to our commitment to continuous improvement as identified in our quality assurance systems
- To be committed to our safeguarding procedures and high priority to be given to the safeguarding of learners
Role Responsibilities:
- Motivate and encourage learning and development in your learners
- At the start of the apprenticeship, review the contents of the standard with the employer and apprentice and then negotiate and help to plan the projects and tasks that will be needed for the apprentice to meet the standard in full
- Engage with the employer and apprentice on setting new targets and refining the project plans as the apprenticeship progresses
- Recording and reporting on activity on the E-portfolio system OneFile
- Provide a good level of feedback for the summative portfolio which meets Ofsted and the apprenticeship standards
- Advise the IQA when a project has been completed and is ready for quality assurance
- Prepare the apprentice for their end-point assessment interview by asking regular appropriate questions that build on the skills as the apprentice progresses
- Prepare the apprentice for their end-point assessment practical by observing demonstrations on the apprentices’ practical skills, which will expand during the apprenticeship
- Embed Maths and English Functional skills into the coaching sessions
- Deliver and embed where appropriate topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts
- Complete and distribute coaching reports and formal reviews as required during the apprenticeship
- Coach apprentices in business skills by guiding, supporting, providing accountability and encouragement
- To facilitate the enhancement of work performance, self-directed learning and personal development
- Challenge and develop apprentice’s skills and abilities to enable them to achieve the best performance results
- Be quick to problem solve and produce solutions to any learning or development barriers to apprentices
- Recording and reporting on activity to management in a timely and professional manner
- Communicating with the Apprenticeship team/Career Support team on candidates for concern
- Receiving and reviewing feedback from employers and/or learners
- Briefing the candidate about the responsibilities, and behavioural practices within their role
- Actively developing new initiatives and training methodologies to impact candidates learning
- Ensuring that Just IT Training is perceived within the market as a high-quality provider of Apprenticeships solutions to both candidates and clients alike
- Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts
Candidate requirements
- Highly motivated, persuasive, persistent, positive and patient
- Be professional, have a mature personality and be able to gain people’s confidence and put them at ease
- Experience in developing learner progression through a series of learning stages
- Team player – willing to contribute to the business unit and not solely focused on their own personal goals
- This role is heavily focussed on training, assessment, reporting and development. The ability to provide effective feedback is essential
- Excellent communicator
- Good initiative
- Have good administrative skills, be flexible, adaptable and be able to cope under pressure
Key Measurables:
- Retention
- Achievement
- Net Promotor Score
- Compliance within Operation remit to PFA standards
The performance rates to be in line with Company annual budget, reviewed quarterly. KPI table below.
Essential Qualifications/Experience:
Teaching Qualifications
- PGCE / CertEd / QTS or Level 4 Teaching qualification
Or:
- Level 3 Teaching qualification
- Level 3 Assessors qualification
Or working towards in the first 6 months
Maths & English Qualifications
- English Level 2 or above (Includes GCSE A*-C, GCSE 9-4, F/S Level 2/ Key Skills L2 or 3)
- Maths Level 2 or above (Includes GCSE A*-C, GCSE 9-4, F/S Level 2/ Key Skills L2 or 3)
Technical Competency
- Degree or higher
- 2 years industry experience and appropriate qualifications (ECTA)
Or:
- Level above what level they will be teaching in the relevant subject area
- Additional technical certificates to show competence of job role
IAG:
- Level 3 IAG qualification or above
Or working towards in the first 6 months
Equal Opportunities
Just IT & BePro are equal opportunity employers and are committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Just IT and BePro.
Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at lewisf@justit.co.uk
This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Just IT / BePro as is necessary to respond to the needs of the business.
All roles at Just IT & BePro are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.
Salary: £38k-£45k per year.
Reference: JW344