1st Line Support

Do you have experience in an IT MSP? Are you looking to further your career in a supportive environment which proactively encourages their staff to develop their technical ability? If so, my client is recruiting for a 1st Line Support Engineer to support the Service Desk in their busy MSP environment.

Key duties

  • Providing effective IT support services across all clients, both remotely and onsite.
  • Ensure all issues are responded to within the agreed SLAs.
  • Diagnose and resolve technical hardware and software issues.
  • Supporting users on both hardware and software applications.
  • Supporting and maintaining Office 365 solutions and G-Suite solutions.
  • Setting up and configuring new desktops and laptops.
  • Installing and configuring computer hardware, software and printers/scanners.
  • Providing out-of-hours support (when required).

Skills required

  • 6 months+ IT Service Desk and/or Call Centre experience within an IT MSP.
  • Excellent communication skills (written and verbal) and telephone manner.
  • Strong knowledge of Microsoft OS (7, 8, 10) & Apple iOS (iPad and iPhone)
  • Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory
  • Good knowledge of Microsoft Office and G-Suite.

Company overview

The company is an IT MSP based in West London that specialises in SMB. Having won many awards for the level of service they provide to their clients; they are keen on hiring someone that shares their values on delivering excellent customer service.

Reference code: JR108