ICT Support Apprentice

An award-winning IT service provider has a fantastic opportunity for an Apprentice to join their team. The successful candidate will be passionate about technology with a willingness to learn, develop and possess a blend of basic technical knowledge and outstanding customer service skills. 


  • Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction
  • Analysing, troubleshooting application issues
  • Reviewing tickets created by clients, including categorisation and routing
  • Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
  • Liaising with vendors, suppliers and internal teams to resolve technical issues
  • Continuously learn the latest technical best practices
  • Escalation of tickets to Level 2 and as necessary Level 3 and vendor specific resolver teams as per our escalation process

About you

To be an ICT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £15,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

  • IT skills
  • Problem solving skills
  • Team working
  • Excellent customer service
  • Microsoft 365 applications
  • Tech savvy
  • Strong written skills


  • Funded Training and Development - The company’s people’s personal development is extremely important to them. Fully-paid technical courses, training and exams are available, related to your individual roles. You will receive qualifications in Azure and Microsoft 365 alongside the apprenticeship. They’re also open to hearing about what you would like to learn about – so that they can provide what you need to develop. 
  • Flexibility - The company strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. 
  • Social Club - They hold a monthly social club with events such as axe-throwing, bowling and golf organised by their team. 

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.

Reference code: JT1249