Infrastructure Support Engineer

About the company:

Our client is an Insurance and underwriting agency that cover the full range of functions necessary to support the insurance activities of the organisation including compliance, risk management, capital and risk modelling, actuarial, finance and investments, HR and systems.

The role:

This is an opportunity for an efficient Junior 2nd Line Engineer to join the IT Team and support the systems utilised by the managing agency and staff. The role will primarily focus on assisting the IT Operations Manager on a day-today basis.


  • Provide 2nd line support, both in the office and remotely.
  • Resolve any 2nd line technical problems that occur and record all details on the Service Desk system.
  • Liaise and maintain good working relationships with US-based IT teams.
  • Monitor the back-up procedure for all servers, systems and data.
  • Monitor server and firewall logs, network traffic and endpoint protection systems.
  • Monitor all laptops, desktops and servers to ensure they are compliant with company patching and security procedures.
  • Install, configure, maintain, support and optimise all new and existing network hardware and software.
  • Install, administer, and optimise servers and related components to achieve high performance of the various business applications.
  • Assist with disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems in the event of a disruption, both minor and catastrophic.
  • Monitor datacentre environments and coordinate servicing and repairs of air conditioning and UPS systems.
  • Assist with the hardware and software asset management process.

IT Skills:

  • Microsoft Systems – Office 365Teams, Azure, Active Directory and PowerShell
  • Backup Systems – Veeam, Microsoft Azure Backup
  • In-house Systems – OpenBox/Skyline, MS Access applications, Cascade
  • Security systems – Symantec Endpoint Protection, CrowdStrike, Windows Defender
  • Email Systems – Microsoft Exchange Server 2016/365
  • Virtualisation Technology – VMware
  • Operating Systems – Windows Server 2012/2016/2019, Windows 10/11
  • Network Hardware – Cisco Systems (Routers, switches, firewalls and telephones), HP


  • Health insurance / Employee assistance programme / Pension up to 15% /Dental Cover/Fitness membership / Season ticket loan/ Pret Coffee subscription / performance bonus and many more.

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: £35,000 – £45,000 pa

Reference: JR768