Senior 3rd Line Engineer

Are you a IT Professional with 3rd line support experience looking for an exciting new role?

About the company

Our client is a Managed Service Provider firm based in St Albans.

Position overview

The role will encompass both technical support and technical project delivery for clients nationwide. In addition, you will be responsible for managing the company’s internal infrastructure and applications.


  • Manage client projects, ensuring adherence to scope, timelines, and budget.
  • Act as Helpdesk escalation point, ensuring timely resolution of escalated tickets.
  • Conduct Technical Pre-sales, offering tailored solutions to clients.
  • Support internal systems for optimal business operation.
  • Guide clients through smooth onboarding/offboarding processes.
  • Coordinate with clients, internal teams, and third parties for project delivery.
  • Provide technical consultancy to address client challenges.
  • Conduct site surveys and maintain relevant documentation.
  • Collaborate with Head of Operations on innovation and improvement initiatives.

Candidate requirements

Essential Skills and personal qualities

  • Proficient in Microsoft Endpoint Manager/Intune for device and policy management, Azure including Azure AD and virtual machines.
  • Skilled in deploying and supporting Microsoft 365 products like SharePoint, OneDrive, and Teams, and managing/troubleshooting Windows Server 2008-2019.
  • Knowledgeable about LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs, and network segmentation, as well as virtualization technologies like VMware and Hyper-V.
  • Experienced in backup and recovery concepts, including configuration and restoration, and proficient with cloud technologies and security concepts.
  • Skilled in working within technical project teams, holds Microsoft Certifications: MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101, and CCNA certification or equivalent experience.

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: £50,000 – £65,000 per annum

Reference: JR757